Terms of Use

The platform

MyEzyTrips is a B2B travel technology platform for licensed agencies. We help agencies search and book hotels, attraction tickets and, as we roll them out, flights, bus seats, transfers, meals and tour packages.

We are not the hotel, park or airline. Those products are supplied by third parties. When you book, a contract is formed between your agency (or your traveller, where the supplier requires it) and that supplier. MyEzyTrips arranges the booking and payment on the terms shown at checkout.

Who may use the site

• The public website may be browsed by anyone. It describes the company and how agencies join. Hotel names, attraction tickets, rates and availability are not published there.
• The agent portal is for licensed travel agencies we have approved. It is not a consumer booking site.
• You must give true company and contact details, and keep your travel licence and company papers up to date.
• Each person who signs in is responsible for their password and for any booking made under that login.

Your agency account

Registration is an application, not an automatic approval. We review your company and licence documents. We may ask for more papers, refuse an application, suspend an account, or close it if the details are false, the licence lapses, or the account is used in a way that harms travellers, suppliers or us.

You must not share logins outside your agency, scrape rates, or use the platform to build a competing feed. Trade prices are for your agency's own sales to your clients. You set your own selling price.

Bookings and payment

A booking is confirmed only when the supplier accepts it and, where required, your wallet or card payment succeeds. Until then, a hold may expire and the rate may change. Full rules sit in the Booking Policy.

You are responsible for the traveller names and dates you enter. A name or date that does not match the guest's ID can mean the hotel or attraction refuses entry, and that is not a fault of MyEzyTrips.

Content and rates

Photos, descriptions and amenities come from suppliers. We pass them on in good faith. They can differ from the property on the day. Live rates and stock can change between search and pay. If the supplier rejects a booking after you pay, we refund the unused amount to the wallet or the original payment method, as set out in the Booking Policy.

Acceptable use

• Do not book for speculation, to block allotment, or to resell inventory as if you were the supplier.
• Do not upload malware, attempt to break into the system, or test other agencies' accounts.
• Do not enter guest data you are not allowed to hold. You must have a reason to process that traveller's details, and you must point them to our Privacy Policy if they ask how we use it.

Liability

We run the platform with reasonable care. We are not liable for a supplier's refusal, overbooking, closure, change of attraction hours, or the quality of a stay or ticket, except where Malaysian law says we cannot exclude that duty.

If we are liable to you for something we control (for example a confirmed platform error that double-charges the wallet), our liability is limited to the amount you paid us for that booking or, if there is no booking, RM 1,000. We are not liable for lost profit or indirect loss.

Intellectual property

The MyEzyTrips name, site design and software belong to us. You may use the portal to run your agency. You may not copy our catalogues, rate tables or branding for another product.

Law

These terms are governed by the laws of Malaysia. The courts of Kuala Lumpur have jurisdiction, without limiting any right you have under the Consumer Protection Act if it applies to a given dispute.

Changes and contact

We may update these terms on this page. The date at the top is the current version. If you do not agree, stop using the portal and close the account after open bookings are finished.

Questions: Contact us. Related pages: Privacy Policy, Cookie Policy.