Booking Policy

Before you book

• Read the room or ticket conditions, meal plan, and cancellation window shown on the product and in your cart.
• Check names, dates and the number of guests. Attraction tickets are often dated and named.
• A search price is an offer for a short time. It can change if stock moves or the supplier updates the rate.

How payment works

Approved agencies pay in one of these ways, depending on what we have switched on for your account:

• Wallet: top up by bank transfer or the online top-up we show, then pay the booking from the balance.
• Hold: we reserve the amount (and often the rate) for a stated number of minutes so you can finish guest details. If the hold lapses, the booking is not confirmed.
• Card: checkout through our payment partner. Card data is handled by that partner, not stored on our servers.

Wallets are in Malaysian Ringgit. Display currency on search is for your quoting only.

Confirmation

A booking is confirmed when the supplier accepts it and payment (or an agreed hold) succeeds. You then receive a voucher or e-ticket by email. Show that voucher, and a matching photo ID, at check-in or the gate.

Some hotels come back as on-request. We will update the order when the property answers. If they refuse, we release the hold or refund the unused amount.

Changes and cancellations

• Use the order page to cancel or to ask for a change. Free cancellation, if any, is shown on the item and stops at the supplier's cut-off (usually in the property's time zone).
• After the free window, the supplier's fee applies. We pass that fee through. We do not add a separate MyEzyTrips cancellation charge unless one is stated at the time.
• Tickets that are marked non-refundable cannot be cancelled for value once issued.
• Name or date changes are not always allowed. If the supplier accepts a change, any extra cost is billed to the wallet or shown before you confirm.

Refunds

Approved refunds go back to the wallet, or to the card or bank used, depending on how you paid and on the supplier's timeline. Bank transfers can take a few working days. We are not responsible for a delay at the supplier or the guest's bank.

No-shows and unused tickets

If the guest does not arrive, or does not use a dated ticket, the supplier's no-show rule applies. That is usually a full charge. Keep the voucher and the booking reference in case the gate asks for them.

Quotes you send to customers

Customer quotations you create in the portal are your agency's offer. They show your markup. They are not a confirmed MyEzyTrips booking until you pay and the supplier accepts. A quote can expire while the live rate moves.

Help

Open a ticket from the agent portal, or use Contact us. Have the order number ready. Also see the Terms of Use and Privacy Policy.